Moorfields Virtual Clinics – Emergency Care

Correct as of 29/04/2020 – up to date information can be found here 

During the COVID-19 crisis, the government have advised everyone to avoid non-essential travel where possible. If you have an eye condition, and you are not sure if you need to be seen by a doctor, or you do not wish to travel, we are now offering video consultations.

These consultations will be held with one of the Moorfields clinicians. They will be able to advise you on action to take. Please note – this does not replace a full ophthalmic examination. Instead, it is aimed to help the doctor decide the safest action for you. Some patients may be asked to come to hospital for a further examination, whilst others can be managed locally.

Please inform the doctor if you are unwell, or have had any contact with anyone with Corona-virus, and this will help them direct you to the safest service.

How to attend the emergency care video consultation triage:

1. The video consultations will be held between 9am and 5pm Monday to Friday and between 10am and 4pm on Saturdays and Sundays.
2. Click the Emergency care button below.
3. Enter name and phone number when prompted.
4. You will join emergency care online waiting area. View your position in the queue and read any messages from the service.
5. Clinician arrives and consultation proceeds.

Emergency care: CLICK TO START CALL

Please note this service is NOT available between 12.30pm and 1.30pm Monday to Friday.

What to expect:

Once you click on the emergency care video consultation link you will be taken through a series of steps to ensure that your equipment is set up correctly. Once the steps have been completed, you will be prompted to enter your name, date of birth and telephone number and accept the terms and conditions. This information is not stored beyond the length of the video consultation. 

Once these steps have been followed, click on the ‘Start Call’ button and you will enter the waiting room until your consultation begins. You will see yourself on the video and hear music. The waiting room is private and you will not see other patients.

When the consultation is ready to begin, your image will shrink and move to the corner of the screen and you will see your clinician.

For more information please download our Video Consultation Patient Information leaflet (PDF).

Attend Anywhere is the technology we use for our confidential video consultations.

Video consultations enable you to have your appointment via a completely secure video environment from the comfort of your own home.

You can connect using a PC, Mac or an iOS / Android device via a web browser. It is advised that you use the latest version of Google Chrome or Safari web browsers for this service.

FAQs

I don’t have a device that has a camera and microphone; can I still have a video consultation?

Unfortunately not, to hold an effective video consultation our clinicians will need to both see and hear you therefore your device must have a camera and a microphone. Please press ‘Ok’ for all camera and microphone access pop ups.

Having trouble connecting?

Download our Troubleshooting video calls leaflet (PDF)