CCTV and Call Recording Policies

Bacon Lane Surgery is keen to monitor our services to improve the patient experience. 

Bacon Lane Surgery does not record their phone calls.

We also have CCTV to ensure both our staff and patients remain safe.

If you require more information, please write to the Practice to the Data Controller, Dr Nihar Shah.

Images will not be retained longer than is considered necessary and will be then be deleted.

All images will be held securely, and all access requests and access to images will be documented.

Images may record individuals and/or record incidents. Not all recordings are designed to identify persons.

Other than in accordance with statutory rights, the release or availability of images will be at the discretion of the Partners / Principal to the Practice, who are Data Controllers for the purposes of the Data Protection Act.

Images are held to improve the personal security of patients and staff whilst on the premises, and for the prevention and detection of crime, and images may be provided to police or other bodies.

Where access is granted in response to an application received, the image may be edited to exclude images of third parties who may be also included within the requested image. This may be necessary to protect the identity of the third parties. In these circumstances, the image released as part of the application may record/identify the “data subject” only.

Images will be located by the Data Controller or authorised person.

When assessing the content of the image released the decision will be taken by the Data Controllers having due regard to the requirements of the Data Protection Act and Code of Conduct.

Access by third parties will be tightly controlled to ensure the confidentiality of individuals. All requests will be in writing on the standard form provided, 

The Practice may charge a reasonable fee to provide the footage, depending on the demands of the request.

Images will only be made available to third parties in limited and prescribed circumstances, and this will generally be restricted to law enforcement agencies.

Where an application has declined a reason will be given.